Privacy Policy

At Rohsha Living, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when you visit or make a purchase from our websites:

1. Who We Are

We are Rohsha Living UG (haftungsbeschränkt), a home decor eCommerce brand providing curated furniture, accessories, and lifestyle products.

Controller:
Rohsha Living UG (haftungsbeschränkt)
Forum Kienberg
Neue Grottkauer Str. 3
12619 Berlin, Germany
Email: info@rohshaliving.de

2. Information We Collect

Information You Provide:

Account details: Name, email, shipping/billing address, phone number, password
Order information: Payment details, preferences, transaction history
Customer support: Messages when contacting us

Automatically Collected Data:

Cookies & tracking tools (preferences, cart activity, analytics)
Device information (browser type, IP address, referral source)

3. How We Use Your Information

We process your data to:

Process and ship orders
Send confirmations and updates
Provide customer support
Personalize your shopping experience
Improve website functionality
Prevent fraud and enhance security

4. GDPR Compliance

We process personal data in compliance with GDPR.

Controller: Rohsha Living UG (haftungsbeschränkt), Berlin
Collected data: Name, address, email, payment data, IP address
Purpose: Order processing, customer service, legal obligations
Third-party services: Payment providers (PayPal, Stripe), hosting provider [name], shipping partners (DHL, UPS)
Data retention: Stored as long as legally required (e.g. up to 10 years for invoices)
Your rights: Access, correction, deletion, restriction, data portability, complaint to data authority (Berliner Beauftragte für Datenschutz)

5. Cookies & Tracking

Our websites use cookies for functionality, analytics, and marketing.

Essential cookies: Required for shop operation
Analytics cookies: e.g., Google Analytics (only with consent)
Marketing cookies: Personalized ads (only with consent)

You can manage preferences via the cookie banner or your browser. Consent can be withdrawn at any time.

6. Sharing Your Data

We do not sell your data. We may share limited information with:

Payment processors (PayPal, Stripe)
Shipping providers (DHL, UPS, FedEx)
Analytics providers (Google Analytics)
Fraud prevention tools

All third parties are contractually required to process data securely.

7. Data Retention

Orders & accounts: Up to 7 years (legal/tax)
Invoices: Up to 10 years
Reviews & comments: Stored until manually removed
Inactive accounts: May be deleted after inactivity

8. Your Rights

You have the right to:

Request access to your personal data
Correct inaccurate information
Request deletion (except legal obligations)
Restrict or object to processing
Data portability
File a complaint with the Berliner Beauftragte für Datenschutz

To exercise your rights, please contact us at: info@rohshaliving.de

9. Withdrawal Policy (Widerrufsbelehrung)

Right of Withdrawal: You have the right to withdraw from your contract within 14 days without giving reasons.
Withdrawal Period: 14 days from the day you (or a third party authorized by you) receive the goods.
How to Withdraw: Send a clear statement to:
Rohsha Living UG (haftungsbeschränkt), Forum Kienberg, Neue Grottkauer Str. 3, 12619 Berlin, Germany
Email: returns@rohshaliving.com

Consequences:

Refund of all payments (excluding shipping costs) within 14 days
Customer must return goods within 14 days at their own expense
Refund may be reduced if goods are damaged beyond necessary handling

10. How We Protect Your Information

We use industry-standard security measures, including:

SSL encryption for all data transfers
Secure payment gateways
Access controls on customer data

In case of a data breach, we will notify users and regulators as required by law.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect business or legal requirements. Updates will be posted on this page with a new effective date.